This Refund Policy describes how Bowsersoftware handles requests for refunds in relation to our subscriptions and services.
Bowsersoftware offers a highly specialized digital service, which includes advanced scraping capabilities, proxy management, JavaScript or non-JavaScript-based requests, and replay features. As our service is provided on a subscription basis, refunds will generally not be offered once a subscription cycle has commenced. However, we will review refund requests on a case-by-case basis if there are exceptional circumstances, such as significant technical issues on our part that prevent service usage for an extended period.
In certain regions or under specific consumer protection laws, you may be entitled to a cooling-off period. Any such rights will be outlined by the applicable law. If you believe your case applies, please contact us with the relevant details.
If you believe you are eligible for a refund, please contact us at info@bowsersoftware.com with your subscription details, the reason for the request, and any supporting information. We will evaluate your request and respond within 5 business days.
In cases where Bowsersoftware grants a refund, it may be full or partial depending on factors such as the portion of the subscription term used, the nature of the technical issues encountered, and other relevant circumstances.
Refunds will not be issued for issues arising from user negligence (e.g., failing to follow usage instructions, security breaches due to sharing credentials, or misuse of the scraping service that leads to account suspension).
If you have any questions about our Refund Policy, please contact us at info@bowsersoftware.com. We aim to address all inquiries promptly.
We may update this Refund Policy from time to time. Any changes will be communicated via email or posted on our website. Your continued use of our service after any changes indicates your acceptance of the updated policy.